Orders received before 3pm will be dispatched the same day if all items are in stock.
Pre-orders will be dispatched as soon as the order is fulfilled, which is usually within 48 hours unless stated.
Delivery will take 2-3 days. Delivery charges vary between £2.95 and £5.95. Deliveries over £35 are subject to free delivery.
Please note, there will be no paper receipt inside your order - we are committed to caring for the environment so are trying to reduce our usage. Please email us if you would specifically like a paper copy of your order details. Our aluminium and Brass ranges are packaged in boxes made from recycled cardboard.
Please be aware that all our products are handmade, and slight differences between the same items can be expected. Any markings on a product is part of the character of that item and how it has been finished, and is not deemed as a defect.
All items are checked for faults before dispatch.
If you are not 100% satisfied with your product, please contact us within seven days of receiving your item. Your item will be credited once the item has been returned in its original, resaleable packaging. Please note we cannot refund postage costs.
Any items received damaged will be refunded and postage paid.